Help Articles

Got a question about your Ratio or about coffee in general? We've put together some answers to common questions below. Still need help? We're at [email protected]

Third Wave Water Q&A
Find some helpful tips and information below on preparing Third Wave Water and its benefits.  How do I make Third Wave Water? 1) Add TWW minerals to distilled water. 2) Shake...
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Return policy
RETURNS & REFUNDS  You have 30 days from receipt of your Ratio machine to try it out. If you decide it's not for you, we'll accept it back for a...
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Warranty policy
At Ratio, we stand behind the quality of our products. Below is a list of available Limited Warranties. Ratio 5-Year Limited Warranty for the USA We proudly offer this Limited Warranty...
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Ratio Eight FAQs
Can I return it if I don’t like it? Absolutely. You have 30 days from receipt of your Ratio machine to try it out. If you decide it's not for...
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Is your grinder up to par?
There are many schools of thought in regards to coffee grinding, but there is one factor that virtually everyone in the coffee community agrees on if you are looking to...
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